Troubleshooting

Agent Issues

Agent Doesn’t Appear in Dashboard

Check:

1. Installation completed without errors — re-run if needed
2. Agent is running: systemctl status fluxpulse-agent (Linux) or Services panel (Windows)
3. Host has internet access on port 443

Try:

# Linux/macOS: restart the agent
sudo systemctl restart fluxpulse-agent

# Windows: restart via Services
Restart-Service FluxPulseAgent

If it still doesn’t appear after 2 minutes, email support@fluxpulse.app with:

• Hostname
• OS type and version
• Agent install log (if any errors)

Agent Appears but Metrics Are Stale

Check:

1. Agent is still running
2. Network is still up: ping api.fluxpulse.app
3. Install token wasn’t revoked in Settings

Try:

sudo systemctl restart fluxpulse-agent

Metrics should refresh within 30 seconds. If not, check firewall rules for outbound port 443.

High CPU/Memory Usage by Agent

The agent should use <10 MB RAM and <1% CPU. If it’s higher:

1. Check you’re on the latest version: visit the Install Token page
2. Restart the agent
3. Check agent logs for errors

Email support@fluxpulse.app with logs if the issue persists.

Dashboard Issues

Can’t Log In

Try:

1. Reset your password: click “Forgot password” on login page
2. Clear browser cache: Ctrl+Shift+Delete (or Cmd+Shift+Delete on Mac)
3. Try a different browser

If you still can’t log in, email support@fluxpulse.app.

Dashboard Is Slow

1. Check your internet speed: speedtest.net
2. Try a different browser or device
3. Clear browser cache

If it’s consistently slow for you, email support@fluxpulse.app with:

• Browser and OS
• Network speed (from speedtest)
• Screenshot of the slow page

Metrics Are Delayed or Missing

Metrics update every 30 seconds. If you don’t see an update:

1. Check the agent is still running (see above)
2. Wait 2–3 minutes — it might be catching up

If metrics are consistently missing, restart the agent and check internet connectivity.

Billing & Account

Can’t Update Payment Method

1. Try a different card
2. Ensure billing address matches card issuer
3. Try a different browser

Contact support@fluxpulse.app if issues persist.

Did You Overcharge Me?

We’ll review your account and refund any overages. Email billing@fluxpulse.app with:

• Account email
• Dates of the issue
• Number of hosts you expected

How Do I Cancel?

Go to Settings → Billing → Manage Plan → Cancel Subscription.

Your data is kept for 30 days in case you change your mind.

Still Stuck?

Before reaching out, please provide:

• What you were doing when the issue occurred
• Steps to reproduce (if applicable)
• Screenshot (if it’s a UI issue)
• OS type and version
• Browser type and version

Then email: support@fluxpulse.app

Response time: Usually within 24 hours on business days.

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For urgent issues, include “URGENT:” in the subject line.