Contact & Support
Email Support
Section titled “Email Support”General inquiries & support: hello@fluxpulse.app
We aim to respond within one business day (often sooner).
Billing questions: billing@fluxpulse.app
Sales & enterprise plans: sales@fluxpulse.app
Urgent issues: Email with [URGENT] in the subject. We prioritize urgent reports and aim to respond within 4 hours during business hours.
In-Dashboard Help
Section titled “In-Dashboard Help”Click the ? icon in the bottom-right corner of the dashboard for contextual help and quick links.
Resources
Section titled “Resources”- Documentation — You’re here! Check the sidebar for guides
- Status Page — status.fluxpulse.app for current incidents
- Privacy Policy — fluxpulse.app/privacy
- Terms of Service — fluxpulse.app/terms
- Security Policy — fluxpulse.app/security
What We Need From You
Section titled “What We Need From You”When reaching out, please include:
- Your account email — Helps us find your account quickly
- Hostname(s) — Which servers are affected
- When it happened — Date and time (timezone)
- What you saw — Description or screenshot
- What you expected — What should have happened
- Steps to reproduce — So we can replicate it
The more details, the faster we can help.
Response Times
Section titled “Response Times”| Type | Response Time |
|---|---|
| General question | 1–2 business days |
| Agent not reporting | 4–8 hours |
| Dashboard issue | 4–8 hours |
| Billing issue | 1 business day |
| URGENT / Outage | 1–4 hours |
Business hours: 9 AM–5 PM PT, Monday–Friday
Thank you for using FluxPulse! We’re here to help.